Wandrd

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Warranty WANDRD

Warranty WANDRD
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Warranty WANDRD

WANDRD's Lifetime Warranty - Your Guide to Service and Triumph!"

At WANDRD, we stand behind the quality and durability of our bags, which is why we offer a lifetime warranty on all of our products. That's right, for life! We understand that you need a bag that can withstand anything life throws at you, no matter where your adventures take you. With WANDRD, you can enjoy years of worry-free adventuring without concerns about the lifespan of your bag.

Unraveling the Deal with Our Lifetime Warranty

Coverage for manufacturing defects. If there are defects in materials that hinder the normal use of the bag, we will perform repairs or offer a replacement bag if necessary.
Unfortunately, we won't repair your bag if your ex went at it with an axe. Accidents, normal wear and tear, and improper use of the bag are not covered under the warranty. Please check our warranty terms and conditions at https://eu.wandrd.com/pages/warranty for all details.

Warranty WANDRD
Warranty WANDRD

Sustainability in Overdrive

With our lifetime warranty, we align with our commitment to sustainability and eco-friendliness. By extending the lifespan of our bags and promoting repairs instead of buying new ones, we contribute to reducing waste. So, it's possible that we may offer a refurbished bag as a replacement under the warranty.

Warranty Process in a Nutshell

If you encounter an issue with your WANDRD bag and need to make a warranty claim, simply follow these steps:

1. Contact your dealer
Get in touch with the dealer where you purchased the bag. Clearly explain the issue and include photos if possible. If you bought your bag on wandrd.com, you can submit your claim directly there.

2. Assessment of the problem
Your dealer will send the bag, along with a description of the problem, to us. Our support team will assess your claim and communicate with the dealer about the evaluation and outcome. Additional information may be requested through your dealer if needed.

3. Appropriate solution
Once the warranty claim is approved, we will offer an appropriate solution through your dealer. This may include bag repairs, replacement of parts, or even a full bag replacement, depending on the nature of the issue.

4. Keep enjoying
Enjoy your renewed bag: After the repair or replacement, you can continue to fully enjoy your WANDRD bag and continue your adventures with the peace of mind of our lifetime warranty!

This way, we strive to ensure that you can enjoy your WANDRD bag for years to come, relying on the quality and reliability of our products.